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Maxwell's Policies
Return Policy
Please contact us if you are not satisfied in any way with your order and we will issue a full refund. Please call customer service at 888.770.3220 or email orders@maxwellsmarshmallowmusic.com
Order Processing
Maxwell's gifts and confections are packaged to order Monday through Friday. We offer all of our customers complimentary shipping and ship packages within three
business days but do offer expedited shipping services for a charge. Custom orders will take longer depending on order and event deadlines. Wholesale orders are shipped according to wholesale agreement.
Shipping Policy
All Maxwell's confections are made to order to ensure freshness and carefully packaged so they arrive in perfect condition. To further ensure your sweets are as fresh as possible, we use Priority USPS for all of our deliveries and offer our customers complimentary shipping on all orders. If you need your gift sooner, we offer Fedex delivery. These charges are calculated depending on destination and will be added to your order.
Cancellation Policy
Please call customer service 888.770.3220 any time or email orders@maxwellsmarshmallowmusic.com prior to your
shipping date to cancel your order.
Privacy and Security Policy
Maxwell's is committed to protecting your online privacy as well as ensuring your online transactions occur in a secure and confidential environment. Maxwell's provides a safe and secure checkout for your order, and takes the security of your personal information very seriously. We maintain a secure shopping environment for our customers. Our secure checkout accepts Mastercard, Visa, Discover, Mastercard and American Express.
Contact Us
Please contact us at anytime!
Maxwell's Marshmallow Music
Maxwells & Company
279 Troy Road, Suite 9-109
Rensselaer, NY 12144
Phone: 888-770-3220
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